Embrace AI's opportunity
What can AI do, and what can it do for you?
Talk with us to explore what's practical right now!
What can AI do, and what can it do for you?
Talk with us to explore what's practical right now!
Every team needs an AI vision to set direction & an AI strategy to guide the practical next steps.
If you need ideas, structure and AI ethics for successful delivery ... let's work together.
AI is a revolution but the disciplines of change remain. AI projects must be properly integrated.
Our Service
“A wonderful and accessible event for those new to AI and those already using it.” “The session was great and opens my eyes to the outside world.” “That was a great overview of what's happening - targeted into our sector. “ “Great and informative content which opened my eyes to the real breadth of AI possibilities for us” “Excellent webinar, really useful; took away lots of ideas and fear AI less” “This was straightforward, and to the point, session showing some immediate practical applications. Highly recommended."
Be entertained and inspired!
Where should you start?
Learning and 1:1 support
Inform, imagine and initiate ...
Employ a change catalyst
Design successful change!
Set off on the right foot!
Get it done with flair!
Let's get you back on track!
Start your AI revolution. Build your skills with stimulating webinars, peer group drop-ins and personal 1:1 support. For a simple monthly fee, get the learning and inspiration you need. A month of support for the price of a day's training.
Case study
A business coach wanted to reach out to his target market in a novel way. After learning more about various AI apps, we identified that a Custom GPT could be a powerful tool to help potential customers. We created an AI Chatbot to offer information, provide reassurance and sign post users to the appropriate support. The prototype was up and running within a week.
Over a short period, we get to know your business and your team. We work through the immediate opportunities of AI and help you to create a plan and a business case for action.
Case study
An interior design company was planning to launch a new product line. They wanted to explore whether AI might add value in any way. We undertook an opportunity review and uncovered 7 areas. These ranged from using AI to choreograph real-time lighting ambience to creating individual designs/kitlists/plans and a new interactive customer sales experience.
The right strategy is the foundation of a successful business change. There are many ways to kick start a change programme and they all start with an understanding of your situation and priorities. The right tech can then find its rightful place.
Case study
A housing association commissioned a new business strategy to redefine services for its older population. We analysed the business, talked to customers, engaged people inside and outside and explored practical new technologies. We created a detailed strategy to bring the new services to life.
Once well established, your internal team can proceed according to the plan, or we can help with guidance, project management resources or expert assurance to keep you on track. Build on success and navigate the risks to stay on track.
Case study
An e-commerce business had decided to create a new service centre to enable continued expansion. Touchpoint project managed the contracting process, fostered positive relationships with the outsourcer and facilitated the successful opening in a new country.
Change can be unpredictable, so
if a project is not delivering, we can work out why, build on the successes that you did achieve and set you on a new path to success. Benefit from our experience of dozens of project turnarounds.
Case study
An international outsourcer was concerned that a change programme had not delivered its benefits, despite the hard work of its staff. Over an intense 10-day period, we analysed the programme documents, interviewed a range of stakeholders and explored the root causes. The insights and recommendations formed part of the blueprint for future success.
AI is developing at an extraordinary pace. Get up to date with what it can do and how others in your sector are using it. Our interactive approach shows you what is possible and allows you to explore it with a practical specialist, including the ethics of Responsible AI too.
Case study
A charity umbrella group asked us to inspire their members to learn about AI and help address the acute resource and funding pressures facing the sector. Touchpoint presented a live webinar to 225 charities, following which many of them found powerful new ways to use AI for the benefit of their service users, volunteers and staff.
You need to get your project off to the right start. Success is rooted in the first few weeks - draw on our hard-won experience of hundreds of projects in dozens of organisations. Developing clear objectives, the optimum approach, a motivated team and the right expectations are all vital.
Case study
A public service partnership had decided to integrate services across several sectors. We were asked to bring the changes to life with a change plan. The challenge was to work positively with the diverse team and lay the foundations for successful implementation.
Work with us to inform, imagine and initiate! First, be informed about what AI
can do and how others are using it. Then imagine how it could transform your
future. Then initiate the right course of action with confidence - build capability,
run a pilot or maybe work on other priorities for now.
Case study
An innovative life science business was operating in 7 countries and wanted to explore what AI could do for them. We set up interactive workshops to explore and develop the opportunities, with group drop-in sessions and 1:1 meetings in between. The team was enthusiastic about the journey and each department identified specific ways to use AI immediately.
You need a lead! Bring in a part-time specialist to be a catalyst for change. Explore
options, transfer AI skills, initiate action, dovetail into your other projects,
build your internal team and become self-sufficient.
Case study
An interior design company was planning to launch a new product line. They wanted to explore whether AI might add value in any way. We undertook an opportunity review and uncovered 7 areas. These ranged from using AI to choreograph real-time lighting ambience to creating individual designs/kitlists/plans and a new interactive customer sales experience.
“This was a very useful introduction to AI, it was great to hear about all the different uses AI provides and how to incorporate them into my own work life.” “Great insights that I can talk back to the charity, evaluate and use - thanks,” “A very practical and informative event that gives an extra dimension to my conversations with charities." “Very interesting webinar, a must for 'newbies' to the AI world” “An excellent webinar - with easily understood and relevant information, which also showed the breadth and flexibility of AI. Everyone should see this.” “Amazing session encouraging charities to get started with AI” “Not sure if this is helpful, but just that it was a fascinating session - the amount I have learnt in just an hour, and now feel very inspired and energized to go away, be curious, and see how AI can work for us.”
Our people
AI and Organisation Transformation Lead
Role: Director, AI and Transformation Consulting
Experience: 30 years
Skills: AI programmes, Ethical AI, Change strategy, Change delivery, Organisation development, Lean service/process improvement. Oversees the collaboration with Liverpool University Management School to define a framework of AI apps and services.
Associate Consultant
Role: Associate Consultant and Author of
‘The Art of Transformational Change’
Experience: 25 years
Skills: Business transformation, Complex change management, Lean based process improvement, Technology Implementation, Coaching and Training.
Our approach
Our role involves demystifying AI, exploring its possibilities and integrating it seamlessly into your operations. We are pragmatic, helping you to adopt practical solutions. We don’t just introduce AI, we help you exploit it to achieve your goals.
Since 2006 we have been seeking out pragmatic opportunities to make a difference to your business. There are many triggers for change but from 2024, Generative AI is arguably the most profound, with a huge impact for you and your customers. We’re at the forefront of a business revolution.
Generative AI will be able to perform between 10% - 50% of many office jobs, increasing productivity. That is a huge benefit, but of course it doesn't all translate into direct cost savings! Our aim is not just to introduce AI, but to seek the best way to integrate it into your business operations. We understand the power of AI, from streamlining operations to enhancing customer experience. We navigate the risks with you and explore the opportunities to bring them to life.
We look forward to helping you harness its power.
To really get some traction, we recommend our engaging AI introduction workshops with a unique 3-step process: Inform, Imagine, Initiate. It is designed to create a vision for the deployment of AI functionality and a strategy that maps out the way forward.
What is AI and why is it powerful?
Types of AI
The product of over 60 years of research, there are now dozens of types of AI.
From medical imaging to self driving cars, e-commerce recommendation engines, smart home speakers, research tools and now human-level text, speech, image and video. The latter is made possible by the creation of Large Language Models that encompass the entirety of knowledge on the Internet coupled with an uncanny ability to generate artwork
and natural language conversations in any human style required, with flair. There are almost infinite possibilities.
Our collaboration with Liverpool University and the LCR4 programme keeps us at the forefront of AI application.
We developed a service framework that links different types of organisation/function with the best and most appropriate AI apps available.
Benefits of Generative AI
Incorporating AI into your service operations can bring numerous advantages.
* Increased productivity and reduced costs: AI can automate tasks currently performed by overworked employees.
It can create optimized work plans based on staff availability, reducing the time spent on scheduling and reporting.
Then it can update these plans in real-time when absences occur.
* Exciting changes and increased innovation: AI can generate ideas and solutions rapidly, enabling you to stay ahead and meet customer expectations.
Imagine a comprehensive strategy document that builds on your current strengths, knowledge of all your competitors, and every published customer survey in existence,
all prepared within minutes instead of days, to kickstart your analysis.
Further benefits of AI
* Enhanced customer experience: more personalized and timely customer service, leading to greater customer loyalty. For example, AI can produce real-time responses to customer enquiries, reducing the time spent on routine interactions. It can also generate targeted sales offers based on customer data and the sentiment in the current interaction, leading to higher conversion rates.
Employ AI wisely and your people will be diverted from admin to more vital tasks. You could see a 30% increase in operational efficiency and a 20% improvement in customer experience [according to McKinsey and Accenture research].
In January 2024, the IMF’s AI And The Future Of Work report estimated that “about 60 percent of jobs are exposed to AI, due to prevalence of cognitive-task-oriented jobs. About half may be negatively affected by AI, while the rest could benefit from enhanced productivity through AI integration”.
Responsible AI, the Touchpoint way
As regulation and best practice take shape in 2024, we keep abreast of it to inform your organisation developments and projects. The impact of AI on society will be significant so it is vital for all of us to think through the impact of the changes we introduce and ensure that it is a win-win-win for all stakeholders as far as possible.
Two of the groups to consider are our organisation colleagues and our customers. Colleagues must feel that they are treated fairly and are well equipped to adopt the AI tools and processes. They will be acutely aware of how business changes affect customers and will have a view on how your services should develop in a responsible manner. The best organisations will discuss these transformational changes in aan open and transparent manner, as we will all have to adjust to a different work ethos over the coming years.
We work with large and small organisations to set out robust plans for change and then bring them to life. We are here to help you understand the possibilities and embrace them successfully.
Stay informed and explore the possibilities by calling us or filling in the Contact Form below.
There is a wide variety of news, analysis and learning available on the Internet.
Most businesses already have people using AI in their work, some in a company project and others by personal initiative. We can point them in the right direction to continue their learning journey and explore how to apply it effectively to your organisation's unique services and setting.
Meanwhile, this is a good introduction to Generative AI from the Royal Institution at the end of 2023 (1 hour long).
A good 1-hour course on prompt engineering (indermediate level, to get the best out of your use of Chat GPT) is still available (for free at the time of writing!) -
click here.
Are you ready to embrace the future with AI and revolutionise your business? What sets us apart is our pragmatic understanding of AI and our commitment to understanding your unique business needs. Partner with us, get started quickly and deliver the edge you've been looking for. Call our consulting lead James Crawford directly on 0777 55 90192 or fill in the form below.
AI is in the news daily and many leaders are wondering how best to dip their toes in the water.
When will you start your journey, and who will you bring along with you?
