The journey to transform your future - points of view.
AI will collide with the very core of our businesses, often in surprising ways.
Read our article on AI as your work friend, loving the jobs you hate (click here).
Read how it will impact us all.
See our article that introduces generative AI and what it can do to help you at work (click here).
We explore how this could be a reality.
Find out the impact in one sector, which will never be the same again.
The changes in the auto market in the 2020s will be profound. The ripples of three simultaneous trends will combine to overwhelm many existing businesses. They are already spawning multi-billion dollar start-ups, ready to sweep away incumbents. Click here.
[Also republished for S&S Consulting.]
We take a look at the challenge of healthier homes.
We look at ways that AI can help bring healthcare, social care and housing closer together. Click here.
We ask AI's most famous app what it's made of.
We explore what such a role might entail
Our Founder, James Crawford, wrote this for Sullivan & Stanley Consulting as AI roles are starting to become key elements of an organisation structure in 2024. Click here.
We look at the skills needed for this key role
We wrote this for Sullivan & Stanley Consulting as organisations are looking for the right people to lead AI programmes in 2024. Click here.
What could it do in the office?
AGI is in the news and getting a bad press! But how could it help you in the office? For our light-hearted guide, Click here.
Join the important debate about AI creating or deleting jobs.
Sensational headlines suggest we'll all be redundant, but will we really? Let's consider some facts and explore the future! Click here.
Nine ways it can help agents & managers
Nine ways it can improve service for customers
“A very practical and informative event that gives an extra dimension to my conversations with charities." “Very interesting webinar, a must for 'newbies' to the AI world” “An excellent webinar - with easily understood and relevant information, which also showed the breadth and flexibility of AI. Everyone should see this.” “Amazing session encouraging charities to get started with AI” “It was a fascinating session - the amount I have learnt in just an hour, and now feel very inspired and energized to go away, be curious, and see how AI can work for us.”
“A very practical and informative event that gives an extra dimension to my conversations with charities." “Very interesting webinar, a must for 'newbies' to the AI world” “An excellent webinar - with easily understood and relevant information, which also showed the breadth and flexibility of AI. Everyone should see this.” “Amazing session encouraging charities to get started with AI” “It was a fascinating session - the amount I have learnt in just an hour, and now feel very inspired and energized to go away, be curious, and see how AI can work for us.”
What is AI and why is it powerful?
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Types of AI
The product of over 60 years of research, there are now dozens of types of AI.
From medical imaging to self driving cars, e-commerce recommendation engines, smart home speakers, research tools and now human-level text, speech, image and video. The latter is made possible by the creation of Large Language Models that encompass the entirety of knowledge on the Internet coupled with an uncanny ability to generate artwork
and natural language conversations in any human style required, with flair. There are almost infinite possibilities.
Our collaboration with Liverpool University and the LCR4 programme keeps us at the forefront of AI application.
We developed a service framework that links different types of organisation/function with the best and most appropriate AI apps available.
Benefits of Generative AI
Incorporating AI into your service operations can bring numerous advantages.
* Increased productivity and reduced costs: AI can automate tasks currently performed by overworked employees.
It can create optimized work plans based on staff availability, reducing the time spent on scheduling and reporting.
Then it can update these plans in real-time when absences occur.
* Exciting changes and increased innovation: AI can generate ideas and solutions rapidly, enabling you to stay ahead and meet customer expectations.
Imagine a comprehensive strategy document that builds on your current strengths, knowledge of all your competitors, and every published customer survey in existence,
all prepared within minutes instead of days, to kickstart your analysis.
Further benefits of AI
* Enhanced customer experience: more personalized and timely customer service, leading to greater customer loyalty. For example,
AI can produce real-time responses to customer enquiries, reducing the time spent on routine interactions. It can also generate
targeted sales offers based on customer data and the sentiment
in the current interaction, leading to higher conversion rates.
Employ AI wisely and your people will be diverted from admin to more vital tasks. You could see a 30% increase in operational efficiency and a 20% improvement in customer experience [according to McKinsey and Accenture research].
The Touchpoint way
At Touchpoint Change Consulting, we work with large and small organisations to set out robust plans for change and then bring them to life.
Touchpoint Change takes a pragmatic approach. Our unique 3i's process informs you of what AI can do, works with you to re-imagine what is now possible and initiates the practical next steps for your organisation.
We are here to help you understand the possibilities and embrace them successfully. We also offer expertise in business change strategy, programme setup, process improvement, team development and instituting a culture of continual improvement.
Stay informed and explore the possibilities by calling us or filling in the Contact Form below.
There is a wide variety of news, analysis and learning available on the Internet.
Most businesses already have people using AI in their work, some in a company project and others by personal initiative. We can point them in the right direction to continue their learning journey and explore how to apply it effectively to your organisation's unique services and setting.
Meanwhile, this is a good introduction to Generative AI from the Royal Institution at the end of 2023 (1 hour long).
A good 1-hour course on prompt engineering (indermediate level, to get the best out of your use of Chat GPT) is still available (for free at the time of writing!) -
click here.
Are you ready to embrace the future with AI and revolutionise your business? What sets us apart is our pragmatic understanding of AI and our commitment to understanding your unique business needs. Partner with us, get started quickly and deliver the edge you've been looking for. Call our consulting lead James Crawford directly on 0777 55 90192 or fill in the form below.
AI is in the news daily and many leaders are wondering how best to dip their toes in the water.
When will you start your journey, and who will you bring along with you?
