Together, we’ll design change that gets you where you want to go.
We help organisations spot opportunities for improvement, clarify their goals, design and deliver change, improve customer service and then fine-tune everything over time:
• Change strategy – good change starts with good design. It is vital to select a good destination but just as important to think through the implications and agree a good process to get there
• Change delivery – change doesn’t deliver itself particularly well. You will need a balanced plan and constant vigilance to juggle all elements successfully and overcome any obstacle on the way
• People change – performance depends on people so performance change depends on people change. The end result is staff motivated, focused and working well with their colleagues
• Process change – business processes determine performance as there is only so much your staff can do to overcome poor procedures. Clear, streamlined and fool-proof is how we like them
• Customer service change – contact centres are a passion of ours as they are central to service and therefore to customers. They are where your reputation is won or lost
• Recruiting talent for change – for a long-term solution, our recruitment arm Touchpoint Talent offers great candidates for permanent roles or interim positions of a month to a year
We offer these services to a wide range of organisations across the UK and further afield. Click on the links for more information.
Touchpoint Change (Manchester office) - contact James Crawford on 0777 55 90192 or info@TouchpointChange.co.uk
Or contact Jayne Bressington (Bristol office) on 07585 807100 or 0845 130 1357.