Let your change take flight ...

Together, we’ll design change that gets you where you want to go. 

 

We help organisations spot opportunities for improvement, clarify their goals, design and deliver change, improve customer service and then fine-tune everything over time:

 

•  Change strategy – good change starts with good design.  It is vital to select a good destination but just as important to think through the implications and agree a good process to get there

 
•  Change delivery – change doesn’t deliver itself particularly well.  You will need a balanced plan and constant vigilance to juggle all elements successfully and overcome any obstacle on the way

 
•  People change – performance depends on people so performance change depends on people change.  The end result is staff motivated, focused and working well with their colleagues

 
•  Process change – business processes determine performance as there is only so much your staff can do to overcome poor procedures.  Clear, streamlined and fool-proof is how we like them

 
•  Customer service change – contact centres are a passion of ours as they are central to service and therefore to customers.  They are where your reputation is won or lost

 
•  Recruiting talent for change – for a long-term solution, our recruitment arm Touchpoint Talent offers great candidates for permanent roles or interim positions of a month to a year

 

 

We offer these services to a wide range of organisations across the UK and further afield.  Click on the links for more information.  

Services: 

Helping you transform your business ... 

Touchpoint Change (Manchester office) - contact James Crawford on 0777 55 90192 or info@TouchpointChange.co.uk 


Or contact Jayne Bressington (Bristol office) on 07585 807100 or 0845 130 1357. 

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